Information

If you have a question about webinars, registration or a technical issue, chances are your answer can be found below.

General

About us

E4H have extensive experience delivering medical education to healthcare and pharmaceutical professionals. We have over 50 years of combined experience of managing projects with the UK healthcare sector. We have worked on a number of programmes in many therapy areas ranging from women’s health, mental health, ophthalmology, CV, diabetes, respiratory through to oncology and more. 

This project has come about in direct response to an industry wide survey taken in 2016. The Pf People Survey is a temperature check of the industry. We measure company perception, motivation and general satisfaction within the pharma industry. One huge gap that was highlighted was the lack of knowledge within pharma of the workings and structure of the ever changing healthcare environment.

We will partner with key opinion leaders in healthcare to deliver a series of educational webinars that will cover topics that are essential learning for anyone working within the pharma industry.

What is a webinar?

A webinar is an online meeting which delegates can attend by dialing in online using a desktop computer, laptop or mobile device.

How do the webinars work?

Each webinar (which you will need a pc/laptop/tablet with sound capability, and an internet connection to access) will last for 60 minutes. 

At any time during the presentation, you will have the opportunity to type and submit your questions to our presenters. 

If your questions are not answered during the webinar, we will ensure that we will post any outstanding responses on our website at www.parallellearning.co.uk

If you cannot attend the webinar the recording will be available afterwards to replay at your convenience.

How do I join a webinar from a Mac or PC?

Joining is easy and just takes a few seconds: 

Once you have paid the webinar fee and registered with GoToWebinar you will be sent a link to the webinar. Simply click the link and you’ll proceed to your session immediately.

How do I join a meeting, webinar or class from a mobile device?

With very little effort!

First, download the free GoToWebinar app on the App Store, Google Play or Windows store. Don’t worry, the app works for GoToMeeting, GoToMeeting and GoToTraining.

Once installed, it’s much like joining from a computer. Simply click the link in your confirmation email.

How do I register?

Go to http://parallellearning.co.uk/live-webinars/ and select the webinar you would like to register for. Enter your details and you will be taken to the payment section. Once payment is complete you will be asked to fill out your details for the webinar registration, once finished you will receive a confirmation email from GoToWebinar with an invitation.

How much do the Webinars cost?

£95 excluding VAT.

I didn’t get an email from GoToWebinar.

If you haven’t received notifications from either the Training Coordinator or GoToWebinar, please email johanna@events4healthcare.com, at least two days in advance of the webinar. Make sure you reference which webinar you are trying to attend.

Will I see the presenter?

No. You will have the opportunity to listen to the presenter; however, you will be able to view their computer screen and the activity on it.

Do I need to call in/use my headset?

You are not required to call in or use a headset since you can hear the audio through your speakers. You can type your questions for the presenter, using your keyboard, as well as type chat messages.

How can I ask a question?

There is a feature on your control panel that will allow you to type a question. The presenter will respond to questions as time allows. Keep in mind, talking to a presenter is not private, what you say is shared with the rest of the audience. As many questions as possible will be answered during the Question and Answer period scheduled as part of each webinar.

I can’t attend the webinar. Is there a way I can watch it later?

Webinars will be posted to the On-Demand section of the Parallel Learning website.

The webinar I want to view is not on the list of available videos.

It takes approximately five working days before we will post a webinar after it has been given to a live audience.

I missed the webinar because of a meeting/emergency/I forgot it/etc. Can I get a refund or credit?

We do not issue refunds for missed webinars; however, you will be able to view the webinar in the On-Demand section of the website once it is made available.

Can I get a copy of the PowerPoint slides used in the webinar?

The PowerPoint slides will not be available due to privacy policies.

How can I get information on future webinars?

Future webinars are posted on the Parallel Learning website as soon as they are scheduled. You can also join our mailing list to receive notifications of new webinars.

Will I receive a certificate for attending a webinar? And for watching the archived recording?

Yes, you will receive a certificate to account for one hour of reflective learning for attending the live webinar. The proof of attendance document is available for download on each individual webinar page. Certificates will not be awarded if attended less than 45 minutes of a webinar.

Technical

What are the system requirements to attend a GoToWebinar or session?
  • On a PC:

    • Internet Explorer 9, Mozilla Firefox 34, Google Chrome 39 (JavaScript enabled) or the latest version of each web browser
    • Windows XP, Windows Server 2008 or later
    • Cable modem, DSL or better Internet connection (1 Mbps or faster)
    • Dual-core 2.4GHz CPU or faster with 2GB or more of RAM


    On a Mac:

    • Safari 6, Firefox 34, Google Chrome 39 (JavaScript enabled) or the latest version of each web browser
    • Mac OS X 10.8 (Mountain Lion) or newer
    • Cable modem, DSL or better Internet connection (1 Mbps or faster)
    • Intel processor (2GB of RAM or better)
    • Participants wishing to connect to audio using VoIP a microphone and speakers. (A USB headset is recommended.)


    On an iPad, iPhone, Android or Windows mobile device:

    • Free GoToMeeting, GoToWebinar or GoToTraining app from the App Store, Google Play or Windows Store· WiFi connection recommended for VoIP audio
It’s not working!

First, click here for help. If you are still having problems, contact Citrix customer support for further assistance.

No sound

If you are unable to hear anything once the webinar has begun, please check the volume settings of your computer, laptop or mobile device. If you are using a headset, headphones or speakers you should also check that the volume is turned up on this device.

Can’t connect or connection dropping

Please check your internet connection. It is recommended to use a hard-wired internet or stable Wi-Fi connection.